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Customer Charter – Urban
An explanation of the rights and obligations for Lower Murray Water and our customers for urban water supply and sewerage services.
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Customer Charter – Rural
An explanation of the rights and obligations for Lower Murray Water and our customers for rural water services.
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Reconciliation Action Plan
Our commitment to build relationships and strengthen partnerships with our Aboriginal and Torres Strait Islander community.
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Gender Equality Framework and Action Plan (GEFAP)
Strategies and actions for an inclusive and diverse workplace that fosters gender and intersectional equity across all levels of our organisation.
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Communication and Engagement Strategy
Engagement is essentially about involving and informing partners, stakeholders, customers, and communities in LMW’s key decision-making processes across priority areas, assets, services, maintenance, and delivery.
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Urban Water Strategy
Our strategy for identifying the best mix of measures to provide water services in our towns and cities now and into the future.
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Customer Charter – Trade Waste
An explanation of the rights and obligations for Lower Murray Water and our customers for trade waste services.
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