Water supply and service updates

Find the latest updates, warnings and interruptions to our water supply and sewerage services.

Planned service interruptions

To provide our customers with quality service, we regularly maintain and check our water, sewer and drainage networks.

When we install new services or do maintenance works, some planned interruptions to our services may be necessary. We do our best to organise these interruptions for times that cause the least disruption for most customers.

We notify our customers at least 2 business days before a planned interruption. This includes letting you know how long we expect it to last. If the disruption is to your water service, we give you at least 4 business days’ notice.

We will notify you through a hand-delivered or mailed notice to your property.

If there are any delays or changes to the planned interruption, we’ll let you know as soon as possible.

What to do during planned water interruptions

While we try to limit water supply interruptions as much as possible, the reality is that they are required to undertake maintenance and upgrades to our network.

Below is some advice on what to do before and after an interruption to your water supply:

• Fill up any water jugs or bottles for drinking and cooking.
• Fill buckets for bathing or toilet flushing.
• Those with evaporative air conditioners will not be able to use the water function on their systems during the shutdown period.
• If you have pets, fill up their water bowl prior to the water supply shut down.
• Do not attempt to use appliances such as your dishwasher or washing machine during the shutdown.

Once your water is back on:

• It may take a couple of minutes for the system to re-gain pressure, so you may have to run the tap for a few minutes.
• If your water runs cloudy or discoloured, run the tap for 5-10 minutes or until it is clear before using it.

If your water runs cloudy or discoloured for an extended period of time, please contact our office on 1800 808 830.

Water supply and sewer updates

There are currently no updates.