About us
We provide water services to the north-west of Victoria. Our vision is a thriving future where water sustains people, nourishes land and enables prosperity.
Learn more about us
Vision, purpose and commitments
Our key strategic priorities will enable us to fulfil our purpose and see our vision come to life.
Our Board and Executive
Our Board defines our strategy and governance. Our Management Team is responsible for managing our business and aligning it with our strategy.
Service region
We operate along the Murray River – from Kerang to the South Australian border – in the municipalities of Gannawarra, Swan Hill and Mildura.
Our commitment to reconciliation
We are committed to building strong, respectful relationships with First Nations peoples and Traditional Owners across our service region.
Customer committees
Customer committees are an important part of our business process, providing advice and guidance to our board.
Community and education
We contribute to our community by engaging with customers and educating the next generation.
Publications
View our key publications – including our reports, strategies, plans and customer charters.
Policies and charters
Our policies and charters outline how we deliver on our commitments and responsibilities to our customers, community and people.
Freedom of Information (FOI) Requests
As a statutory agency of the state government, Lower Murray Water (LMW) is bound by the Victorian Freedom of Information Act 1982 (FOI Act).
Latest news
UPDATE 10am 31/10/2026 – Boil water advisory – Red Cliffs Urban Water Customers ONLY
Lower Murray Water (LMW) is advising customers in the Red Cliffs township to boil water for a minimum of one minute prior to consumption until further notice.
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Irrigators have their say on future Rural Water Services
In September 2026, more than 50 rural irrigators and stock and domestic customers joined LMW at four BBQ and discussion events across Red Cliffs, Mildura, Merbein and Millewa.
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Overuse of water and unauthorised take policies
As the irrigation season commences, we remind our customers of the legal requirements to maintain a positive water allocation account (ABA) balance.
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