Annual Customer Satisfaction Survey

The 2020 Customer Satisfaction Survey is now open. We’d like to know how well you think we performed over the last 12 months and how we can do better.

Financial Hardship Assistance Program

We understand the significant financial strain some individuals, families and businesses may be experiencing and we are committed to supporting our customers during this challenging time.

Change to office hours and operations

As coronavirus (COVID-19) restrictions ease in Victoria, we are pleased to welcome customers and visitors back to our offices for face-to-face service from Monday 4 January.

Manage your water and keep up to date

Click here to manage your water and to keep up to date. To log in you will need your outlet number and PIN code.

Growers' Conference 2020

We hosted the 2020 Growers' Conference via Zoom Webinar on Tuesday 20 October. View speaker presentations and a recording of the conference here.

Permanent Water Saving Rules

Lower Murray Water advises the removal of Stage 1 water restrictions and return to Permanent Water Saving Rules, effective from 12.01 am Saturday 6 June 2020.

We monitor levels of Blue-green algae in the River within our service region. We are a convening agency within the region for Blue Green Algae (BGA) monitoring and reporting.

Reconciliation Action Plan

Our Reflect RAP forms part of our Diversity and Inclusion Strategy 2017-2020 and works collaboratively with our employment strategy and the organisation’s aims, values and goals.

Drought support
Millewa and surrounds

The Victorian Government provides a range of assistance to support local communities and farm businesses to manage the impact of drought, including information, tools and resources provided by Agriculture Victoria.

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Latest on our News & Media

The red alert level warning previously issued for the lower Murray River (Red Cliffs to Mildura) remains current. A new red alert has now been declared for a 50 km reach of river immediately downstream, from Mildura to Wentworth.

Victoria’s work to manage salinity is starting to pay off for Mallee irrigators with the annual salinity impact charge on irrigation falling by 24 per cent in 2021, saving irrigators up to $2,500 a year.

The Victorian Government is continuing to lead the way in water compliance and management – strengthening the state’s zero-tolerance approach to water theft to ensure a level playing field for all water users.

Final meter readings into the Victorian Water Register by 5pm Monday 29 June 2020.

2020/2021 season follows the price path, approved by the Essential Services Commission (ESC) in 2018.

Permanent Water Saving Rules as per Lower Murray Water's Permanent Water Saving Plan will apply until further notice.

The Andrews Labor Government is delivering a level playing field for all water users in northern Victoria, with a renewed focus on compliance.

River Murray communities between Euston and Lock 7 near the South Australian border are advised that flows and river heights are expected to vary over the next two to three weeks.

As part of our response to the coronavirus (COVID-19) outbreak, Lower Murray Water (LMW) is implementing additional precautions.

The Victorian Government is committed to improving water market transparency and making our information more available and accessible than ever before.

With warmer weather approaching soon it’s important for customers to follow the Permanent Water Saving Rules when using water in the garden and at home.

Livestock producers are being encouraged to assess how much on-farm stock water they have and how long it will last as we head into spring and summer.

Board appointments have been announced across the state for Victoria’s water corporations by Minister for Water Lisa Neville.

With warmer weather approaching soon it’s important for customers to follow the Permanent Water Saving Rules when using water in the garden and at home.

The Andrews Labor Government is protecting the environment and water entitlement holders against the negative impacts of increasing water extractions below the Barmah Choke with a new licence review process.

The Board of Lower Murray Water (LMW) is pleased to announce the appointment of Anthony Couroupis as its new Managing Director.

Victoria’s water industry will lead Australia with a new renewable energy deal that will slash greenhouse gas emissions and keep Victorian water bills down.

Lower Murray Water will join 12 other leading Victorian water corporations in a new energy joint venture that will help to reduce greenhouse gas emissions and maintain affordable water bills for customers.

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