Billing and charges
Find a payment option, update your details or get help with your bill. Learn about our pricing, how we calculate your bill, and how to read your meter.
How can we help you today?
Help with your bill
If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.
Apply for a concession
Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.
Rebates and grants
Individuals and community organisations may be eligible for government support to pay their water bill.
Understand your bill
We explain how to read your urban water bill and what each part of your bill means.
Update your details
Update your details, ask a question about your bill or make a payment arrangement.
Charges and tariffs
Pricing for our water supply and sewerage services to your home, business, irrigation district or new development.
Water meters
We read your meter regularly so we can bill you accurately. You can read your meter to keep track of how much water you’re using.
Selling or transferring a property
When you sell or change ownership of a property, you need to transfer any water shares that come with it.
Latest news
2024 Customer Satisfaction Survey
Our 2024 Customer Satisfaction Survey opens today and runs from 8 October to 12 November!
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Water Trading Strategy 2024-25 now online
Our Water Trading Strategy sets out how we will use our water allocation – for example, how much allocation we will sell and when. The strategy also highlights any purchasing of water share which may be undertaken in a season.
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$550,000 State funding for new LMW Rural Masterplan
The Board of Lower Murray Water (LMW) has announced it will be conducting a review of its rural and irrigation services and setting a new Rural Masterplan for its Nyah to SA Border region.
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