Billing and charges

Find a payment option, update your details or get help with your bill. Learn about our pricing, how we calculate your bill, and how to read your meter.

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How can we help you today?

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Pay your bill

Pay your bill online, by phone or in person, or set up a direct debit.

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Help with your bill

If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.

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Apply for a concession

Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.

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Rebates and grants

Individuals and community organisations may be eligible for government support to pay their water bill.

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Understand your bill

We explain how to read your urban water bill and what each part of your bill means.

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Update your details

Update your details, ask a question about your bill or make a payment arrangement.

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Charges and tariffs

Pricing for our water supply and sewerage services to your home, business, irrigation district or new development.

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Water meters

We read your meter regularly so we can bill you accurately. You can read your meter to keep track of how much water you’re using.

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Selling or transferring a property

When you sell or change ownership of a property, you need to transfer any water shares that come with it.

Latest news

Langtree Avenue pipeline works commencing soon

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During October and November 2023, we will be undertaking an essential water main replacement on the eastern side of Langtree Avenue.

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Merbein Wastewater Treatment Plant decommissioning community forum

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Lower Murray Water’s Merbein Wastewater Treatment Plant is being considered for decommissioning.

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Paws for a drink

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Lower Murray Water is distributing pet water bowls to local café hot spots to keep your pup hydrated.

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