Billing and charges
Find a payment option, update your details or get help with your bill. Learn about our pricing, how we calculate your bill, and how to read your meter.
How can we help you today?
Pay your bill
Pay your bill online, by phone or in person, or set up a direct debit.
Help with your bill
If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.
Apply for a concession
Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.
Rebates and grants
Individuals and community organisations may be eligible for government support to pay their water bill.
Understand your bill
We explain how to read your urban water bill and what each part of your bill means.
Update your details
Update your details, ask a question about your bill or make a payment arrangement.
Charges and tariffs
Pricing for our water supply and sewerage services to your home, business, irrigation district or new development.
We read your meter regularly so we can bill you accurately. You can read your meter to keep track of how much water you’re using.
Selling or transferring a property
When you sell or change ownership of a property, you need to transfer any water shares that come with it.
Did you know that we spend thousands of dollars fixing our sewer system due to incorrect items being flushed down toilets and drains?Read more
Sunraysia Water Efficiency Project (SWEP) is underway
Project works will start with channel lining in sections of Red Cliffs and Mildura Districts from June 2023, with works on small meter outlets (SMOs) commencing in Merbein and Red Cliffs in July.Read more
2023 Winter Irrigation Schedule
Please see the new winter irrigation district schedule for the 2023 irrigation season. This schedule is provided for the Red Cliffs, Merbein and Mildura Irrigation Districts. The schedule this year has been set to take into consideration the civil works required for the Sunraysia Water Efficiency Project.Read more