Billing and charges

Find a payment option, update your details or get help with your bill. Learn about our pricing, how we calculate your bill, and how to read your meter.

promo

How can we help you today?

Pay your bill icon

Pay your bill

Pay your bill online, by phone or in person, or set up a direct debit.

Help with your bill icon

Help with your bill

If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.

Apply for a concession icon

Apply for a concession

Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.

Rebates and grants icon

Rebates and grants

Individuals and community organisations may be eligible for government support to pay their water bill.

Understand your bill icon

Understand your bill

We explain how to read your urban water bill and what each part of your bill means.

Update your details icon

Update your details

Update your details, ask a question about your bill or make a payment arrangement.

Charges and tariffs icon

Charges and tariffs

Pricing for our water supply and sewerage services to your home, business, irrigation district or new development.

Water meters icon

Water meters

We read your meter regularly so we can bill you accurately. You can read your meter to keep track of how much water you’re using.

Selling or transferring a property icon

Selling or transferring a property

When you sell or change ownership of a property, you need to transfer any water shares that come with it.

Latest news

Dethridge wheel community workshop findings

icon-calendar

On Thursday 8 February, we held a community workshop with those who expressed interest in being apart of the community art project to give new life to the Dethridge Wheel.

circle-arrow Read more

2024 Winter irrigation schedule is now available

icon-calendar

Our winter maintenance schedule for the 2024 season is now available. The schedules are provided for the Merbein and Mildura Irrigation Districts.

circle-arrow Read more

Kerang water quality advice

icon-calendar

Some Kerang customers may be experiencing an unfamiliar taste and odour in the water. This is the result of elevated levels of Blue Green Algae (BGA) recorded in the raw water supplied to the Kerang Water Treatment Plant (WTP) via an irrigation channel supply.

circle-arrow Read more
blue-bg-top blue-bg-rt blue-bg-bt-lf