Billing and charges
Find a payment option, update your details or get help with your bill. Learn about our pricing, how we calculate your bill, and how to read your meter.
How can we help you today?
Our switch to eBilling
We’ve set up a new, modern billing system that provides you with a new self-serve Customer Portal and online eBills.
Help with your bill
If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.
Apply for a concession
Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.
Rebates and grants
Individuals and community organisations may be eligible for government support to pay their water bill.
Understand your bill
We explain how to read your urban water bill and what each part of your bill means.
Charges and tariffs
Pricing for our water supply, irrigation, drainage and wastewater services to your home, business, irrigation property or new development.
Water meters
We read your meter regularly so we can bill you accurately. You can read your meter to keep track of how much water you’re using.
Selling or transferring an urban property
For urban properties, your solicitor or conveyancer requests the property information statement.
Selling or transferring a rural property
Request a transfer of ownership of a rural property and specify the water share that comes with the property.
Latest news
UPDATE 3/11/2026 – Boil water advice rescinded for Red Cliffs Urban water customers
Urban water customers in Red Cliffs please note that the Boil Water Advice is now rescinded.
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Caretaker period to commence
As the 2026 Victorian State Election approaches, we would like to make our customers and community aware of the caretaker period.
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Irrigators have their say on future Rural Water Services
In September 2026, more than 50 rural irrigators and stock and domestic customers joined LMW at four BBQ and discussion events across Red Cliffs, Mildura, Merbein and Millewa.
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