Mildura (Head Office)
741-759 Fourteenth Street, Mildura, 3500
Office Hours: 8am-5pm Monday to Friday
PO BOX 1438, Mildura 3502
Phone: (03) 5051 3400
Swan Hill (Area Office)
73 Beveridge Street, Swan Hill, 3585
Office Hours: 8am-5pm Monday to Friday
Phone: (03) 5036 2150
Kerang (Area Office)
56 Wellington Street, Kerang, 3579
Office Hours: 8am-1pm Monday to Friday
Phone: (03) 5450 3960
Our offices will close at 4:00pm Monday 24th December 2018 and reopen at 8:00am Wednesday 2nd January 2019.
Emergencies & after-hours faults
Call us on 1800 808 830
Account & connection services
Call us on (03) 5051 3400
Water ordering
Available 8am to 4pm Mon–Fri during continuous pumping. Winter ordering 8am to 10am only.
| Office hours | Irrigated districts | 24/7 phone orders | To cancel call |
| (03) 5051 3400 | (03) 5051 0795 | (03) 5051 0722 | (03) 5051 0796 |
CONTACT US FORM
Our offices will close at 4:00pm Monday 24th December 2018 and reopen at 8:00am Wednesday 2nd January 2019. Online enquires will be processed when the office reopens. For emergencies please call 1800 808 830.
General Enquiries
For general queries, use the enquiries form or email contactus@lmw.vic.gov.au.
Interpreter Services
| Help in other languages | Help with speech and hearing |
| 13 14 50 | TTY dial 133 677, quote (03) 5051 3400 |
Freedom of Information (FOI) Act 1982
Lower Murray Water is committed to ensuring information is accessible to customers in compliance with the Freedom of Information Act 1982 (www.foi.vic.gov.au). Requests for access to Lower Murray Water documents under the Act are to be made in writing and addressed to:
Coordinator Compliance
PO Box 1438
Mildura VIC 3502
Each application must be accompanied by a $28.90 application fee and clearly identify the documents sought.
General enquiries relating to Freedom of Information can be made by telephoning (03) 5051 3400 between 8.00 am and 4.00 pm, Monday to Friday or e-mail foi@lmw.vic.gov.au.
Protected Disclosure Act 2012
LMW is not a public organisation prescribed under the Act to receive a protected disclosure, so disclosures about LMW, its employees, officers or members must be made directly to the Independent Broad-based Anti-corruption Commission (IBAC):Address: IBAC, GPO Box 24234, Melbourne Victoria 3001
Website: www.ibac.vic.gov.au
Phone: 1300 735 135
Although LMW is not able to receive disclosures we have in place a procedure, as required under section 58 of the Act, setting out how we will protect people against detrimental action that might be taken against them in reprisal for making a protected disclosure or cooperating in an investigation into a protected disclosure complaint.