Mildura (Head Office)
741-759 Fourteenth Street, Mildura, 3500
Office Hours: 8am-5pm* Monday to Friday
* In response to COVID-19, from 18th March the office will be closing at 1pm each day. Contact via phone/email can still be made until 5pm.
PO BOX 1438, Mildura 3502
AUSDOC DX 50023
Phone: (03) 5051 3400
Email: contactus@lmw.vic.gov.au
Swan Hill (Area Office)
73 Beveridge Street, Swan Hill, 3585
Office Hours: 8am-5pm* Monday to Friday
*In response to COVID-19, from 18th March the office will be closing at 1pm each day. Contact via phone/email can still be made until 5pm.
AUSDOC DX 30164
Phone: (03) 5036 2150
Email: contactus@lmw.vic.gov.au
Kerang (Area Office)
56 Wellington Street, Kerang, 3579
Office Hours: 8am-1pm Monday to Friday
AUSDOC DX 57908
Phone: (03) 5450 3960
Email: contactus@lmw.vic.gov.au
AFTER HOURS emergencies and faults
Call us on 1800 808 830
Account & connection services
Call us on (03) 5051 3400
Water ordering
| Irrigation Order Line * | 24/7 Automated phone orders | Cancellation Line |
| (03) 5051 0795 | (03) 5051 0722 | (03) 5051 0796 |
*Available 8am to 4pm Mon–Fri during continuous pumping. Winter ordering 8am to 10am only.
Online Enquiry
Click on the button below to lodge an enquiry or report a non urgent fault online.
General enquiries can be lodged using the above online enquiry option or email contactus@lmw.vic.gov.au.
To lodge a request for LMW asset location plans, please email to: asset.locations@lmw.vic.gov.au
Interpreter Services
| Help in other languages | Help with speech and hearing |
| 13 14 50 | TTY dial 133 677, quote (03) 5051 3400 |
Freedom of Information (FOI) Act 1982
Lower Murray Water is committed to ensuring information is accessible to customers in compliance with the Freedom of Information Act 1982 (www.foi.vic.gov.au). Requests for access to Lower Murray Water documents under the Act are to be made in writing and addressed to:
Coordinator Compliance
PO Box 1438
Mildura VIC 3502
Each application must be accompanied by a $28.90 application fee and clearly identify the documents sought.
General enquiries relating to Freedom of Information can be made by telephoning (03) 5051 3400 between 8.00 am and 4.00 pm, Monday to Friday or e-mail foi@lmw.vic.gov.au.
Protected Disclosure Act 2012
LMW is not a public organisation prescribed under the Act to receive a protected disclosure, so disclosures about LMW, its employees, officers or members must be made directly to the Independent Broad-based Anti-corruption Commission (IBAC):Address: IBAC, GPO Box 24234, Melbourne Victoria 3001
Website: www.ibac.vic.gov.au
Phone: 1300 735 135
Although LMW is not able to receive disclosures we have in place a procedure, as required under section 58 of the Act, setting out how we will protect people against detrimental action that might be taken against them in reprisal for making a protected disclosure or cooperating in an investigation into a protected disclosure complaint.