Contact us

If you have a question about your account or water services, need to report a fault or leak – or you just want to know more about what we do – contact us.

We have a 24-hour emergency service. For non-urgent faults, you can lodge a request online or contact us by phone or email. You can also visit our offices in Mildura, Swan Hill or Kerang.

Emergency and after-hours service

Call 1800 808 830 for our 24-hour emergency service for urban and irrigation water, sewerage, trade waste and farm drainage.

How to contact us

Make a general request, report a non-urgent fault or give us feedback about our services:

After you have lodged your request online, you can track its progress:

Track a request

Interpreter services

For help in other languages, call the free interpreter service on 13 14 50.

For help with speech and hearing, teletypewriter (TTY) users call 133 677, then ask for 1800 808 830.

Our offices

(Head office)

Monday to Friday 8.30 am to 4.30 pm

741–759 Fourteenth Street, Mildura 3500

PO BOX 1438, Mildura 3502

(Area office)

Monday to Friday 8.30 am to 4.30 pm

73 Beveridge Street, Swan Hill 3585

PO BOX 1447, Swan Hill 3585

(Area office)

Monday to Friday 8.30 am to 12.30 pm

56 Wellington Street, Kerang 3579

PO BOX 547, Kerang 3579

Order water

You can order water:

For help with online ordering call 03 5051 0795 between 8 am and 4 pm weekdays.

Cancel an order

Once an order has started, you cannot cancel it.

For assistance:

  • between 8 am and 4 pm weekdays – call 03 5051 0795
  • after hours – call our message service on 03 5051 0796.

For more information, see How to order water.

Request asset locations

To request a Lower Murray Water asset location plan, please submit your request to Before You Dig Australia .

Media contact

For media enquiries, please contact:

Owen Russell
Manager, Community and Communications
Ph: 0475 178 111  

Freedom of information

Lower Murray Water is committed to ensuring information is accessible to customers under the Freedom of Information Act 1982 (Vic).  Please send your request to access our documents either in writing to FOI Officer, Lower Murray Water, PO Box 1438, Mildura VIC 3502 or via email to

When you apply you must pay the $32.70 application fee (from 1 July 2024).  Access charges (for searching, making copies of and preparing documents) may apply to your request. We apply these charges in accordance with the Freedom of Information (Access Charges) Regulations 2014 (Vic) and will be in touch to arrange payment.  Please note that there is a possibility of fee waiver or fee reduction of the FOI application fee where applicable.

Public interest disclosures

Lower Murray Water is not a public organisation under the Public Interest Disclosures Act 2012 to receive a public interest disclosure.

Disclosures about Lower Murray Water or our employees, officers or members must be made directly to the Independent Broad-based Anti-corruption Commission (IBAC) at GPO Box 24234, Melbourne 3001 or call 1300 735 135.

Although we are not able to receive disclosures, we have a procedure as required under section 58 of the Act. This procedure sets out how we protect people against detrimental action that might be taken against them in reprisal for making a public interest disclosure or cooperating in an investigation into a public interest disclosure.

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    Lower Murray Water Public Interest Disclosures ProcedurePDF – 0.2mb