Contact us

We have a 24-hour emergency service. For non-urgent faults, you can lodge a request online or contact us by phone or email. You can also visit our offices in Mildura, Swan Hill or Kerang.

Emergency and after-hours service

Call 1800 808 830 for our 24-hour emergency service for urban and irrigation water, sewerage, trade waste and farm drainage.

How to contact us

Make a general request, report a non-urgent fault or give us feedback about our services:

• online Lodge a request
• email contactus@lmw.vic.gov.au
• call 1800 808 830
• in person at one of our offices.

After you have lodged your request online, you can track its progress:

Track a request

Interpreter services

For help in other languages, call the free interpreter service on 13 14 50.

For help with speech and hearing, teletypewriter (TTY) users call 133 677, then ask for 1800 808 830.

Our offices

Order water

You can order water:

• online at waterorder.lmw.vic.gov.au
• through our keypad ordering service on 03 5051 0722, or
• call us on 03 5051 0795.

For help with online ordering call 03 5051 0795 between 8 am and 4 pm weekdays.

Cancel an order

Once an order has started, you cannot cancel it.

For assistance:

• between 8 am and 4 pm weekdays – call 03 5051 0795
• after hours – call our message service on 03 5051 0796.

For more information, see How to order water.

Request asset locations

To request a Lower Murray Water asset location plan, email asset.locations@lmw.vic.gov.au

Freedom of information

Lower Murray Water is committed to ensuring information is accessible to customers under the Freedom of Information Act 1982. Send your request to access our documents in writing to:

FOI Officer
PO BOX 1438
Mildura 3502

Your application must include the $30.10 application fee and clearly identify the documents you want to access.

For general enquiries relating to freedom of information call 1800 808 830 between 8 am and 4 pm, Monday to Friday or email foi@lmw.vic.gov.au

Public interest disclosures

Lower Murray Water is not a public organisation under the Public Interest Disclosures Act 2012 to receive a public interest disclosure.

Disclosures about Lower Murray Water or our employees, officers or members must be made directly to the Independent Broad-based Anti-corruption Commission (IBAC) at GPO Box 24234, Melbourne 3001 or call 1300 735 135.

Although we are not able to receive disclosures, we have a procedure as required under section 58 of the Act. This procedure sets out how we protect people against detrimental action that might be taken against them in reprisal for making a public interest disclosure or cooperating in an investigation into a public interest disclosure.

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  Lower Murray Water Public Interest Disclosures Procedure • PDF – 0.2mb

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