Emergencies & after-hours faults
Call us on 1800 808 830
Lodge a Request
Click on the button below to lodge a request, report a non-urgent fault or track a request.
Water ordering
| Irrigation Order Line * | 24/7 Automated phone orders | Cancellation Line |
| 03 5051 0795 | 03 5051 0722 | 03 5051 0796 |
*Available 8am-4pm Monday to Friday during continuous pumping. Winter ordering 8am to 10am only.
Customer Call Centre
(incl. 24 Hour Faults & Emergencies)
1800 808 830
For non-urgent enquiries please email: contactus@lmw.vic.gov.au
Mildura
(Head Office)
Monday to Friday
8:30am-4:30pm
ADDRESS
741-759 Fourteenth Street,
Mildura, 3500
POSTAL ADDRESS
PO BOX 1438, Mildura 3502
Swan Hill
(Area Office)
Monday to Friday
8:30am-4:30pm
ADDRESS
73 Beveridge Street,
Swan Hill, 3585
POSTAL ADDRESS
PO BOX 1447, Swan Hill 3585
Kerang
(Area Office)
Monday to Friday
8:30am-12:30pm
ADDRESS
56 Wellington Street,
Kerang, 3579
POSTAL ADDRESS
PO BOX 547, Kerang 3579
Asset Locations
To lodge a request for LMW asset location plans, please email: asset.locations@lmw.vic.gov.au
Freedom of Information (FOI) Act 1982
Lower Murray Water is committed to ensuring information is accessible to customers in compliance with the Freedom of Information Act 1982 (www.foi.vic.gov.au). Â Requests for access to Lower Murray Water documents under the Act are to be made in writing and addressed to:
FOI Officer
PO Box 1438
Mildura VIC 3502
Each application must be accompanied by a $30.10 application fee and clearly identify the documents sought.
General enquiries relating to Freedom of Information can be made by telephoning (03) 5051 3400 between 8.00 am and 4.00 pm, Monday to Friday or email foi@lmw.vic.gov.au.
Protected Disclosure Act 2012
LMW is not a public organisation prescribed under the Act to receive a protected disclosure, so disclosures about LMW, its employees, officers or members must be made directly to the Independent Broad-based Anti-corruption Commission (IBAC):Address: IBAC, GPO Box 24234, Melbourne Victoria 3001
Website: www.ibac.vic.gov.au
Phone: 1300 735 135
Although LMW is not able to receive disclosures we have in place a procedure, as required under section 58 of the Act, setting out how we will protect people against detrimental action that might be taken against them in reprisal for making a protected disclosure or cooperating in an investigation into a protected disclosure complaint.