Emergencies & after-hours faults

Call us on 1800 808 830

Lodge a Request

Click on the button below to lodge a request, report a non-urgent fault or track a request.

Water ordering

Irrigation Order Line * 24/7 Automated phone orders Cancellation Line
03 5051 0795 03 5051 0722 03 5051 0796

*Available 8am-4pm Monday to Friday during continuous pumping. Winter ordering 8am to 10am only.

Customer Call Centre

(incl. 24 Hour Faults & Emergencies)

1800 808 830

For non-urgent enquiries please email: contactus@lmw.vic.gov.au


(Head Office)


Monday to Friday




741-759 Fourteenth Street,
Mildura, 3500


PO BOX 1438, Mildura 3502

Swan Hill

(Area Office)


Monday to Friday




73 Beveridge Street,
Swan Hill, 3585


PO BOX 1447, Swan Hill 3585


(Area Office)


Monday to Friday




56 Wellington Street,
Kerang, 3579


PO BOX 547, Kerang 3579

Asset Locations

To lodge a request for LMW asset location plans, please email: asset.locations@lmw.vic.gov.au

Freedom of Information (FOI) Act 1982

Lower Murray Water is committed to ensuring information is accessible to customers in compliance with the Freedom of Information Act 1982 (www.foi.vic.gov.au).  Requests for access to Lower Murray Water documents under the Act are to be made in writing and addressed to:

FOI Officer
PO Box 1438
Mildura VIC 3502

Each application must be accompanied by a $30.10 application fee and clearly identify the documents sought.

General enquiries relating to Freedom of Information can be made by telephoning (03) 5051 3400 between 8.00 am and 4.00 pm, Monday to Friday or email foi@lmw.vic.gov.au.

Protected Disclosure Act 2012

LMW is not a public organisation prescribed under the Act to receive a protected disclosure, so disclosures about LMW, its employees, officers or members must be made directly to the Independent Broad-based Anti-corruption Commission (IBAC):Address: IBAC, GPO Box 24234, Melbourne Victoria 3001

Website: www.ibac.vic.gov.au

Phone: 1300 735 135

Although LMW is not able to receive disclosures we have in place a procedure, as required under section 58 of the Act, setting out how we will protect people against detrimental action that might be taken against them in reprisal for making a protected disclosure or cooperating in an investigation into a protected disclosure complaint.

LMW Protected Disclosures Procedure