Policies and charters

Our policies and charters outline how we deliver on our commitments and responsibilities to our customers, community and people.

Our policies and charters outline how we deliver on our commitments and responsibilities to our customers, community and people.

Under s. 4l of the Water Industry Act 1994, the Minister for Water may make and issue statements of obligations to water corporations.

These statements specify the obligations of Victoria’s water corporations in relation to the performance of their functions and the exercise of their powers.

Statement of Obligations (General)

This statement sets out a broad range of obligations and guiding principles applicable to all water corporations. It revokes and replaces all previous statements of obligations made and issued to a water corporation under s. 4I of the Water Industry Act 1994, with the exception of the Statement of Obligations (System Management) issued by the Minister for Water on 16 January 2015.

Statement of Obligations (Emissions Reduction)

This statement sets out the water sector’s emissions reduction obligations to be achieved by 2025.