Customer committees
Customer committees are an important part of our business process, providing advice and guidance to our board.
Lower Murray Water sees its customer committees as a key part of its customer engagement process and has recently made changes to the customer committee structure to maximise their efficiency.
The restructuring of customer committees signifies a significant step forward for LMW and its commitment to engaging with the irrigation community efficiently. We believe that the changes will result in more effective decision-making processes and a more responsive organisation.
Customer Service Advisory Committees (rural)
Our Customer Service Advisory Committees (CSACs) provide advice to our board and management on a range of water and service-related matters – including:
- better understanding the water service issues facing customers and their current and future service expectations
- providing input into pre-irrigation season preparations and a review of post-irrigation seasonal operational performance
- improving key aspects of its relationships with customers, including communication, their understanding of LMW’s operational environment and assets and how these influence the delivery of services
- problem solving and resolving disputes
CSACs membership
There are 3 CSACs.
- A 16 member Rural CSAC, representing the four pumped irrigation districts of Merbein, Mildura Red Cliffs, and Robinvale.
- A five member Millewa CSAC, focusing specifically on Millewa-related issues.
- A five member Private Diverter CSAC, dedicated to addressing private diverter issues and concerns.
Expressions of interest for CSACs
Expressions of interest for rural customers to be appointed as members of a CSAC are in accordance with Section 122C of the Water Act 1989.
We value diversity and encourage applications from irrigators with a broad range of backgrounds and experience – including women, Aboriginal and Torres Strait Island peoples, people with disability, and people from culturally and linguistically diverse backgrounds.
Current vacancies on CSACs
Expressions of interest are currently open for vacant positions on:
Rural irrigation CSAC
Millewa Rural CSAC
Private Diverters CSAC
How to apply
To apply, complete an Application for Appointment to a LMW Customer Committee Form. To discuss your nomination, contact our Community and Stakeholder Liaison on 0477 561 187.
LMW Customer Committee Candidate Information Pack
Application for Appointment to a LMW Customer Committee Form
Terms of Reference and Operating Rules
Strategic Advisory Committee (rural)
Our Strategic Advisory Committee (SAC) provides guidance and advice to the board on strategy, policy or industry matters that affect irrigation customers and Lower Murray Water – including:
- better understanding the business strategic issues facing rural customers and their current and future service expectations
- providing a customer perspective on key business strategic issues identified by the committee or referred to it by LMW
- providing customer input, including that associated with Water Plans, Corporate Plans and Strategies for the subsequent approval of the LMW Board. These plans may include information such as capital works, prices, investment priorities and service/performance measures and standards.
SAC membership
The SAC has 12 appointed members.
Two members are appointed from each irrigation district – Red Cliffs, Mildura, Merbein and Robinvale – as well as the Millewa Waterworks District and Private Diverters.
Expressions of interest for the SAC
Expressions of interest for rural customers to be appointed as members of the SAC are in accordance with 122C of the Water Act 1989.
We value diversity and encourage applications from irrigators with a broad range of backgrounds and experience – including women, Aboriginal and Torres Strait Island peoples, people with disability, and people from culturally and linguistically diverse backgrounds.
Current vacancies on the SAC
Expressions of interest are currently open for vacant positions from:
- Mildura Irrigation District
- Millewa Rural District
- Red Cliffs Irrigation District
- Robinvale Irrigation District
How to apply
To apply, complete an Application for Appointment to a LMW Customer Committee Form. To discuss your nomination, contact our Community and Stakeholder Liaison on 0477 561 187.
LMW Customer Committee Candidate Information Pack
Application for Appointment to a LMW Customer Committee Form