Licensing & Entitlements Officer
Make a difference and grow your career in a dynamic and supportive environment in the water industry.
| Salary | Band 2 commencing from $72,270 per year (+ super) |
| Employment type | Full Time |
| Location | Mildura, Victoria |
| Applications close | 29 March 2026 |
| Mandatory/key requirements | Driver’s license |
About the role
The Licensing & Entitlements Officer plays a key role in supporting rural customers across Lower Murray Water by delivering timely, accurate and professional customer service. Working as part of the Rural Services team, the role is responsible for processing complex licensing and entitlement transactions within the Victorian Water Register and internal business systems
This Minister‑delegated role requires strong attention to detail, excellent communication skills, and the ability to work both independently and collaboratively in a fast‑paced environment. The successful candidate will maintain accurate records, assist with service improvements, and ensure compliance with statutory, regulatory and organisational requirements
Key responsibilities
- Deliver quality information and support to customers via phone, email and face‑to‑face interactions
- Process complex licensing and entitlement transactions using the Victorian Water Register and internal systems
- Maintain accurate customer records, documentation and reports to meet audit and compliance requirements.
- Assist in reviewing and improving processes, systems and documentation to enhance customer experience and operational efficiency
- Collaborate with internal teams and provide information to resolve enquiries, complaints and service requests.
- Prepare reports in line with legislative, statutory and contractual obligations.
- Build strong working relationships with internal and external customers and stakeholders.
- Comply with OH&S and environmental protection laws, policies and procedures
About you
We’re looking for people who have the following or the enthusiasm to learn:
- Certificate III in Business Administration, Finance or similar, or significant customer service experience in a medium‑to‑large organisation.
- Experience reviewing, analysing and interpreting data in a complex and fast‑paced environment.
- Understanding of the rural water industry and Victorian Water Entitlement Framework (desirable).
- Strong interpersonal, communication and influencing skills.
- Effective analytical and problem‑solving skills, with proven experience in data management and reporting.
- Practical experience using GIS and property‑based information systems.
- Excellent attention to detail and strong time‑management capabilities.
Working with us
At Lower Murray Water (LMW), your skills and experience are valued. We encourage innovation and collaboration, and we’re committed to helping you grow. Through ongoing development and learning opportunities, you’ll have the support you need to build a rewarding career.
Benefits include:
- Inclusive, friendly culture
- Flexible options to support work-life balance
- Dynamic, varied work environment
- Health and wellbeing support, including an Employee Assistance Program
- Career and leadership development opportunities
- Competitive salary and benefits under our Enterprise Agreement.
How to apply:
To apply for this role please complete an application form including responses to the following questions:
- Why do you want to be a Licensing & Entitlements Officer at LMW and what skills or experience will you bring to the role?
- Where do you see the key challenges being in this role and how will you work towards achieving success?
- What does effective customer or stakeholder engagement mean to you and how have you applied this in previous roles?
Email your application form and resume to recruitment@lmw.vic.gov.au by Sunday, 29 March 2026. Enquiries can be directed to Vural Karakurt – Manager Rural Services – 0418 363 362or the Recruitment email address. To apply for this role, you must have the right to work in Australia.
We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique. These differences create a culture at LMW that enhances not only our organisation but also the community in which we serve.
If you require any help with your application, accessibility or reasonable adjustments during the recruitment process, please don’t hesitate to contact our Diversity & Inclusion Officer Stephanie Sloane on 0498 400 052.
About us
LMW delivers essential water services to approximately 80,000 urban and rural customers along the Murray River. Our service region spans the traditional lands of First Nations Peoples, from Barapa Barapa at Koondrook through Latji Latji in Mildura to Ngintait near the South Australian border. We operate both urban and rural water businesses, supporting households, commercial enterprises and large-scale irrigation. As a regional leader, LMW plays a key role in driving social, environmental and economic outcomes which strengthen community prosperity.