Billing and charges
Find a payment option, update your details or get help with your bill. Learn about our pricing, how we calculate your bill, and how to read your meter.
How can we help you today?
Our switch to eBilling
We are setting up a new, modern billing system that will provide you with a new self-serve Customer Portal and online eBills.
Help with your bill
If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.
Apply for a concession
Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.
Rebates and grants
Individuals and community organisations may be eligible for government support to pay their water bill.
Understand your bill
We explain how to read your urban water bill and what each part of your bill means.
Update your details
Update your details, ask a question about your bill or make a payment arrangement.
Charges and tariffs
Pricing for our water supply, irrigation, drainage and wastewater services to your home, business, irrigation property or new development.
Water meters
We read your meter regularly so we can bill you accurately. You can read your meter to keep track of how much water you’re using.
Selling or transferring an urban property
For urban properties, your solicitor or conveyancer requests the property information statement.
Selling or transferring a rural property
Request a transfer of ownership of a rural property and specify the water share that comes with the property.
Latest news
A new way to stay informed and have your say
Lower Murray Water has introduced ‘Your Say’, a new online platform designed to help our community stay informed and share feedback on local projects and initiatives.
Read more
Blue green algae bloom – Red Alert warning for Lake Cullulleraine
Lower Murray Water has today issued a red alert warning for Blue Green Algae (BGA) in Lake Cullulleraine in the Millewa region.
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Update on our new billing system and customer portal
Our new billing system, which was previously expected to go live in January 2026, is now anticipated in April.
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