Customer Service Advisory Committees (rural)
The purpose of the Customer Service Advisory Committees (CSACs) is to provide advice to the LMW Board and management on a range of water and service-related matters.
LMW may seek advice from the CSACs on corporate planning, embracing maintenance priorities, capital expenditure requirements, service levels, tariff changes and billing regimes and any other matters of mutual interest referred to the CSACs by the Board.
Nominations for Customer Service Advisory Committees
Nominations are called for LMW rural customers to be appointed to the CSAC in accordance with Section 122C of the Water Act 1989.
LMW values diversity and encourages applications from irrigators with a broad range of backgrounds and experience including women, Indigenous Australians, people with a disability and people from a culturally and linguistically diverse background.
Vacancies exist on the following:
Customer Service Advisory Committees (CSAC)
- Merbein Irrigation District (1 member)
- Mildura Irrigation District (1 member)
- Private Diverters (3 members)
Nominations are currently open for five vacant positions. Complete a nomination form or contact LMW Manager Stakeholders, Kelly Fyfe on 03 5051 0723 to discuss your nomination.
CSACs membership
There are six members on each CSAC representing each irrigation district (Red Cliffs, Merbein, Robinvale and Mildura).
There is also a CSAC for the Millewa Waterworks District and Private Diverters.
Current CSAC Members |
|
| Red Cliffs | Merbein |
| Ashley Dawson Giovanni Paolucci Matt Ryan John Strangio Tim Milner (Vacancy x 1) |
David Beard Andrew Hudson Richard Wells Stephen Bennett (Vacancy x 2) |
| Robinvale | Mildura (FMID) |
| Ian Boyd Ken Stringer Don Falvo Joseph Camera Anthony Molluso Vince Natale |
Steven Frasca Fred Frasca Peter Middleton Don Marciano Michael Scullino (Vacancy x 1) |
| Private Diverters | Millewa |
| Anthony Spiers Tim Millen Terri-Anne Wilson (Vacancy x 3) |
Allen Harmer Neil Boord Ron Hards Colin Hunt Annette Lambert Kimberley Rowe |
Strategic Advisory Committee (rural)
The purpose of the Strategic Advisory Committee (SAC) is to provide guidance and advice to the Board on strategy, policy or industry matters as they affect irrigation customers and LMW generally.
Nominations for Strategic Advisory Committee
Nominations are called for LMW rural customers to be elected to the SAC in accordance with Section 122C of the Water Act 1989.
LMW values diversity and encourages applications from irrigators with a broad range of backgrounds and experience including women, Indigenous Australians, people with a disability and people from a culturally and linguistically diverse background.
Vacancies exist on the following:
Strategic Advisory Committee (SAC)
- Millewa Waterworks District (1 member)
- Robinvale Irrigation District (1 member)
Nominations are currently open for two vacant positions. Complete a nomination form or contact LMW Manager Stakeholders, Kelly Fyfe on 03 5051 0723 to discuss your nomination.
SAC membership
The SAC consists of 12 democratically elected members.
Two members are elected from each of the Red Cliffs, Mildura, Merbein and Robinvale Irrigation Districts, as well as the Millewa Waterworks District and Private Diverters.
Current SAC Members |
|
| Red Cliffs | Merbein |
| John Paolucci
Greg Milner |
Stephen Bennett
Richard Wells |
| Robinvale | Mildura |
| Robert Albanese
(Vacancy x 1) |
Frank Dimasi
Zoe Dichiera |
| Private Diverters | Millewa |
| (Vacancy x 2) | Ron Hards
(Vacancy x 1) |
Rural Customer Survey Results
| Topic | 2017 | 2016 | 2015 | 2014 |
| Overall Satisfaction | 83.0% | 81.99% | 80.10% | 58.97% |
| Understand Bill | 81.0% | 83.92% | 54.50% | 68.08% |
| Ease of Contact | 95.0% | 92.47% | 92.00% | 89.37% |