Customer Satisfaction Survey

Our annual rural and urban Customer Satisfaction Surveys give our customers a chance to let us know what we're doing well and where we can improve.

Our annual rural and urban Customer Satisfaction Surveys are an important check with our customers. The feedback we receive helps us understand what we’re getting right and what we can do to improve our service.

Customers provide feedback on:

• satisfaction with water supply and sewerage services
• customer service
• payments and billing information
• permanent water saving rules
• what they would like to hear more about.