Revenue Officer – Collections – Limited Tenure Contract.

Lower Murray Water (LMW) is a large regional organisation servicing diverse communities across the region, stretching from Kerang to the South Australian border. A unique organisation, LMW operates both urban and rural water businesses which support domestic and commercial customers from households through to large-scale irrigation operations. As a leader within the region, LMW has established itself as a major contributor to enhancing regional prosperity, directly impacting social, environmental, and economic benefits. 

We have an exciting opportunity to join our Revenue team in our Mildura office as Revenue Officer – Collections. In this role, you will provide exceptional support and service to LMW’s customers, striving to achieve high standards of service for both internal and external customers. Your efforts will ensure the Corporation meets its regulatory requirements and accountabilities.

This is a part time position working 30 hours per week on a limited term contract until 30 June 2026.

About the role:

Reporting to the Manager – Customer Services, you will play an essential part in the effective and efficient delivery of important revenue functions.

Key responsibilities of this role include, but are not limited to:

• Implement LMW’s Billing, Refund and Recovery Policy with a focus on recovery of outstanding debt.
• Support customers experiencing hardship in accordance with LMW’s Hardship Program.

• Ensure adherence to ESC’s Guaranteed Service Level, in particular the reasonable endeavours checklist.

• Support customers to manage their accounts effectively. i.e. setting up payment arrangements, referrals to assistance programs

• Actively monitor LMW’s debtors to ensure collections targets are met and results are effective.

• Report on debtor functions as required.

• Ensure adherence to LMW’s Policies, Procedures and Customer Charter(s) to ensure compliance with obligations.

• Ensure adherence to ESC Customer Code’s to ensure compliance with obligations.

About you:

You have a background in financial services, legal assistance or complex customer services in a fast-paced environment and the ability to interpret data and legislation.  To be successful in this role, you will possess or demonstrate the following:

• Demonstrated experience in a similar role in a service driven environment.
• An understanding of debt recovery, debt management and hardship processes.
• Working knowledge and experience in revenue IT systems.
• Excellent time management skills.
• Sound communication skills with the ability to produce concise documents with attention to detail.
• Ability to work independently, solution and results focused, self-directed.
• Ability to operate as part of a team and effectively contribute to the team’s objectives and strategies.
• Capacity to impart your skills and knowledge to others.
• Understanding of how you work in a safe and effective manner
• Current drivers’ licence

What we offer: 

• A friendly and inclusive culture 
• Flexible working options that promote a family friendly and healthy work-life balance 
• An exciting work experience where every day offers new and exciting ventures
• Employee Assistance Program offering free confidential counselling services to all employees
• A strong focus on career and leadership development 
• Attractive salary package and employment benefits under our Enterprise Agreement. 

Working at LMW will inspire you to be passionate, innovative, and dynamic. The skills and abilities you bring to the role will be valued, in turn we are committed to fostering a high-performing culture through continued coaching, developing, and learning opportunities which will support an exciting career at LMW. 

If you think this role is for you, apply now!

To apply for this role please complete the application form including responses to the following questions: 

1. Which of the following statements best describes your right to work in Australia?
2. What do you consider to be your key strengths? How will these strengths help you succeed in this role? 
3. What experience do you have working with Rural customers and customer relationship management (CRM) systems?

Please complete the application form below and attach your resume.

Email your application form and resume to recruitment@lmw.vic.gov.au by 5.00pm Sunday 1 June 2025. Enquiries can be directed to Wendy Davison – Manager Customer Services on 0473 576 911 or the recruitment email address.

We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique in their own way. These unique differences create a culture at LMW that enhances not only our organisation but also the community in which we serve. 

If you require any assistance with your application, accessibility or reasonable adjustments during the recruitment process please don’t hesitate to contact our Diversity & Inclusion Officer – Steph on 0498 400 052.

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