Customer Service Officer (Part Time Limited tenure)

Mildura – Part-Time Limited Tenure to 30 June 2026 

Lower Murray Water (LMW) is a large regional organisation servicing diverse communities across the region, stretching from Kerang to the South Australian border. A unique organisation, LMW operates both urban and rural water businesses which support domestic and commercial customers from households through to large-scale irrigation operations. As a leader within the region, LMW has established itself as a major contributor to enhancing regional prosperity, directly impacting social, environmental, and economic benefits.

About the role:  

As a member of our team, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you!

This is a limited tenure part time position for 32 hours a week at the Mildura Office until 30 June 2026 

Key responsibilities of this role include, but are not limited to: 

• Provide complex customer services to our customers 

• Demonstrate attention to detail and analytical ability 

• Case manage customer enquiries 

• Identify opportunities for improvement, consistency, and efficiency across the  

• Customer team 

About you: 

You might have a background in financial, property or legal administration or a complex customer service in a fast-paced environment. Ideally, you will have the following:  

• An analytical mind  

• High customer focus 

• Enjoy working in a fast-paced agile environment 

• Self-motivated and results orientated 

We encourage you to apply even if you don’t tick all the boxes. You may have other skills and experience which make you a great fit for the role. 

What we offer:

• A friendly and inclusive culture  

• Flexible working options to support a healthy work-life balance for you and your family. 

• A dynamic workplace where every day offers new and exciting ventures 

• Health and wellbeing initiatives including an Employee Assistance Program. 

• A strong focus on career and leadership development  

• Attractive salary and employment benefits under our Enterprise Agreement 

Working at LMW will inspire you to be passionate, innovative and dynamic. The skills and abilities you bring to the role will be valued. We are committed to fostering a high-performing culture through continued coaching, developing and learning opportunities which will support an exciting career.  

How to apply: 

To apply for this role please complete an application form including responses to the following questions:  

1. Which of the following statements best describes your right to work in Australia?
2. Why do you want to be a Customer Service Officer at LMW?
3. What experience do you have working in complex customer service roles?

Email your application form and resume to recruitment@lmw.vic.gov.au by 5pm Friday 11 July 2025. Enquiries can be directed to Wendy Davison on 0473 576 911 or the Recruitment email address.

To apply for this role, you must have the right to work in Australia. 

Please note that our recruitment process involves verifying references, performing background checks, and conducting pre-employment fitness for work evaluation, including drug and alcohol screening.

We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique in their own way. These unique differences create a culture at LMW that enhances not only our organisation but also the community in which we serve. 

If you require any help with your application, accessibility or reasonable adjustments during the recruitment process please don’t hesitate to contact our Diversity & Inclusion Team on 1800 808 830 

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  Position Description – Customer Service Officer • PDF – 0.06mb

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  Job Application Form • DOCX – 0.05mb

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