Customer consultation

Annual Customer Satisfaction Survey

Our annual customer satisfaction surveys are your chance to let us know what we’re doing well and where we can improve.


The surveys are an important check in with our customers. The feedback we receive helps us understand what we’re getting right and what we can do to improve our service.


So, have your say – how have we performed over the last year and what can we do better?

Complete the surveys below:

Customer consultation opportunity

Lower Murray Water is inviting community members to provide guidance on the implementation of our current Water Plan 2018-23 and contribute to planning for our next Water Plan 2024-29. This may be in the form of focus groups, participating in surveys or providing feedback via other sources.


Are you interested in providing customer feedback on issues relating to services, future projects, water quality and pricing? Would you like to have your voice heard and influence Lower Murray Water services that affect you and the community?



If you would like to take part in one, or all of these upcoming opportunities, register your interest via the survey below.

Customer Satisfaction Survey results

We undertake annual Customer Satisfaction Surveys to hear from our customers about our performance over the last 12 months and how we can do better.

Customer committees

Lower Murray Water (LMW) is committed to being customer-focused and as part of this vision, customer committees have been established across all locations and aspects of the business.

Customer committees can be contacted via LMW Manager Customers, Kaleb Sexton on 1800 808 830.

Customer committee protocols