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Latest Flood and Water Updates

Remember, safety of our staff and community is our highest priority.

For the latest flood advice and warnings visit the SES website and Emergency Victoria website.

Contact us if you have a problem with your water or sewer service. Call our 24-hour call centre on 1800 808 830.

If you are in immediate danger, please call 000.

Be prepared, know who to call

Indicative Flood Mapping

This online flood map allows you to search for your property address and gives a better indication of where floodwaters may reach.

Indicative Flood Map

Customer Service Updates

Urban Water and Sewer Update

 

The drinking water supplied by LMW is safe for all drinking, bathing and cleaning purposes and tested to comply with Australian Drinking Water Standards.

 

Current poor raw water quality, including blackwater can impact the treatment processes at our Water Treatment Plant (that treats your drinking water). The quality of the raw water is likely to continue to be an ongoing issue in the coming months as floodwaters recede.

 

Blackwater is caused by leaves, branches and other organic material washing into the river when water level rises.  Manganese can be released from the riverbed as well, which contributes to discolouration of the water, making it harder to treat.

 

We are constantly testing and adjusting our treatment processes in response to the changing raw water quality. Some customers may notice a slight change in the colour and taste of their drinking water.  If you are experiencing a change in your town drinking water quality please contact our Customer Team on 1800 808 830 so we can investigate and respond.

 

As a result of the changing water quality, our water treatment plants are taking longer to treat the water to Australian Drinking Water Standards and we encourage you to reduce any non-essential water use where possible, to prevent the need for implementing restrictions. This includes all garden watering, car washing and non-essential cleaning.

 

If the situation changes, we will contact you and let you know what you need to do.  Please ensure your contact details are up to date.

 

If you have any questions or concerns, or to update your contact details, our call centre is here to help with 24-hour faults and emergency reporting by calling 1800 808 830.

Rural Services Update

Our teams are working around the clock to ensure we  can continue providing our vital water services to customers and we do not anticipate any interruptions to rural water services.

Because of recent flooding, the quality of water being sourced from the Murray system is poor.

Please remember, raw water supplied to stock and domestic customers and irrigators is not safe to drink or use for food preparation.

During these floods, sediment and organic materials have been washed into waterways. As this material breaks down, carbon compounds – including tannins – are released into the water. This process discolours the water – you may already be noticing the effects, including when washing your clothes.

We encourage you to regularly clean your filters and flush lines to prevent blockages and stagnant water.

This poor water quality issue is expected to remain with us for many months and customers may wish to consider using an alternative water supply.

Public standpipes are available to provide a safe treated water supply for households who require water for internal use. Please see our page Securing Safe Water Supplies for more information.

Alternatively, you can contact a registered water carter. Grants are available for pension and concession card holders. For more information please go to the DFFH website.

For more information go to https://www.lmw.vic.gov.au/for-irrigators/stock-domestic/

We are closely monitoring our irrigation drainage in flooded areas. For information on flooded irrigation drainage see Irrigation drainage in flooded areas.

Managing Residual Floodwaters in Rural Areas

LMW’s irrigation infrastructure is designed for irrigation runoff and leaching and not capable of dealing with high volumes of residual floodwater. There may be some limited opportunity for customers to discharge residual floodwater into LMW infrastructure.

Any use of LMW infrastructure requires approval from the Authority before discharge can occur.

A Guidance note for Managing Residual Floodwater is available here

Water Supply and Service Updates

In the continuing effort to provide you with a quality service, we are constantly working on and monitoring our water, sewer and drainage networks.

Below the table shows the status of water supply and services in your town.

Town

Water Supply Updates

Sewer Updates

Koondrook The Water Treatment Plant is still operational.

There is no impact to your water services.

Kerang The Water Treatment Plant is still operational.

There is no impact to your water services.

Sewer services are still operational.
Mystic Park The Water Treatment Plant is still operational.

There is no impact to your water services.

Swan Hill (including Nyah, Nyah West, Lake Boga) The Water Treatment Plant is still operational.

There is no impact to your water services.

Sewer services are still operational.
Piangil The Water Treatment Plant is still operational.

There is no impact to your water services.

Robinvale The Water Treatment Plant is still operational.

There is no impact to your water services.

Sewer services are still operational.
Red Cliffs The Water Treatment Plant is still operational.

There is no impact to your water services.

Sewer services are still operational.
Mildura (including Merbein and Irymple) The Water Treatment Plant is still operational.

There is no impact to your water services.

Sewer services are still operational.
Millewa The Water Treatment Plant is still operational.

There is no impact to your water services.