COVID-19 Questions and Answers

As part of our response to the coronavirus (COVID-19) outbreak, Lower Murray Water (LMW) is implementing additional precautions so that we can continue to make sure customers have the support they need while ensuring we deliver our essential water and wastewater services.

Will my water and sewage services continue?

Yes, LMW has implemented measures to ensure that the water and sewage services are maintained.  These measures include:

  • Separation of LMW staff, including working from home where practical to minimise the risk of disease transmission.
  • Practicing stringent hygiene including washing hands, avoiding contact with others and avoiding touching of faces.
  • All LMW offices have closed to customers and businesses from 1.00pm Monday 23 March until further notice.

I am a rural or Domestic and Stock (D&S) customer, will my services continue?

Yes, LMW will continue to deliver water to rural irrigation and D&S customers

Can I get the coronavirus from LMW drinking water?

There is no evidence that COVID-19 is transmitted through drinking water.  LMW water treatment processes ensure that only safe drinking water is delivered to customers.  Existing water treatment and disinfection processes, including use of chlorine, are effective in removing viruses from water supplies.

What can I do to help?

It is important to only flush toilet paper as other items, such as paper towels and disposable wipes, do not readily breakdown and can block the sewage system.

Avoid personal contact with our office if you can.  Call us on (03) 5051 3400 or email us at contactus@lmw.vic.gov.au and our team can assist you.

Should I buy bottled water?

There is no need to buy bottled water as LMW will continue to supply safe drinking water to your home every day.

What is LMW doing to prepare?

LMW has enacted it Pandemic Management Plan and has implemented measures to ensure that LMW services to customers are not interrupted.  These measures cover LMW staff and operations as well as the supplies of goods and services required for on-going operations.

What if all LMW staff get infected and are unable to work to maintain services?

LMW has implemented social isolation and measures to minimise the risk of infection of staff.  Operational staff are being separated to prevent entire teams being infected.  These measures are aimed at ensuring that LMW services continue even if LMW people contract the virus and are unable to work while recovering.

Can COVID-19 be transmitted by the wastewater system?

There is no evidence that the COVID-19 virus can be transmitted via wastewater systems, with or without wastewater treatment. Current disinfection methods are expected to be sufficient to manage the COVID-19 virus.

Where can I find more information?

Please visit the LMW website and Facebook for regular updates of the emerging situation.