Customer Consultative Committee (urban)

Why have a Customer Consultative Committee?

Two-way communication between us and our customers is important to the development of a positive relationship, which is of mutual benefit to our customers and us. Each party is informed of the needs and expectations of the other, customer complaints and disputes are minimised and customers can be informed of proposed changes and their consequences. A Customer Consultative Committee provides an effective forum for this information exchange.

Customer Consultative Committee (urban) Expressions of Interest


We are currently seeking Expressions of Interest from urban customers to fill vacant positions on the Customer Consultative Committee (CCC).

You can register your interest by completing and returning an Expression of Interest form along with a statutory declaration. These forms are available below.

Forms can be lodged in hard copy via the drop boxes located at our offices in Mildura, Swan Hill & Kerang or via email to: contactus@lmw.vic.gov.au. Please note our offices are currently closed to the public.

If you would like further information about becoming a member of the CCC, please contact LMW Manager Stakeholders, Kelly Fyfe on 03 5051 0723 or kelly.fyfe@lmw.vic.gov.au.

Committee Membership

  • 1 Board Representative
  • 1 Management Representative
  • 8 Community Representatives

Lower Murray Water Representative

David Girdwood
General Manager Infrastructure Services

Urban Customer Survey Results

Topic 2017 2016 2015 2014
Overall Satisfaction 96.0% 94.96% 93.40% 88.80%
Water Quality 94.0% 93.11% 91.50% 92.17%
Sewerage 94.0% 90.37% 93.80% 97.92%
Ease of Contact 94.0% 95.54% 90.90% 99.08%

Urban Commercial Customer Survey Results

Topic 2017 2016 2015 2014
Overall Satisfaction 96.5% 95.02% 93.60% 93.90%
Water Quality 92.6% 94.52% 90.10% 96.20%
Sewerage 94.9% 93.99% 100% 97.20%