Coronavirus (COVID-19) 

At Lower Murray Water, we’re working hard to ensure our customers are supported as we continue to deliver essential water and wastewater services during the coronavirus (COVID-19) pandemic.

Our Mildura, Swan Hill and Kerang offices are temporarily closed to the public however, all services remain available to customers over the phone or online.

You can contact our Customer Team on 03 5051 3400 between 8am and 5pm or after hours on 1800 808 830.

Our online water ordering site remains available and you can login with your outlet number and pin code here.

You may continue to see our crews in the community as they undertake planned maintenance or emergency works. All Lower Murray Water staff follow strict hygiene and physical distancing measures to ensure their safety and the safety of those around them.

COVID Safe Plan

A COVID Safe Plan has been developed which outlines the actions we are taking to mitigate the introduction and spread of coronavirus (COVID-19). You can view or download the COVID Safe Plan below.

Financial hardship assistance

We understand the significant financial strain some individuals, families and businesses may be experiencing and we are committed to supporting our customers during this challenging time. For more information about our Financial Hardship Assistance Program, click here.

Stay informed

The situation in Victoria is changing rapidly so it’s important to keep up to date with the latest advice from the Victorian Government.

To stay informed, visit vic.gov.au/Coronavirus.