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Customer consultation

Customer Committees

We are committed to being customer focused and as part of this vision Customer Committees have been established across all regions and facets of the business.

Annual Customer Surveys

We undertake annual customer surveys of our rural and urban customers to seek their feedback on the services that we provide and to also provide an annual benchmark on the overall satisfaction level with our organisation.

Annual Customer Survey Results

Urban and Commercial Customer Satisfaction Survey is closed and currently under analysis.

The results will be available here soon.

The Rural Customer Satisfaction survey is closed and currently under analysis.

The results will be available here soon.

Contacting the Customer Consultative/Advisory Committee

Any contact with the Customer Committees can be made through the Manager Key Stakeholder of LMW at the Mildura office.

Customer Consultation Opportunity

Are you interested in providing customer feedback on issues relating to services, future projects, water quality and pricing? Would you like to have your voice heard and influence Lower Murray Water services that affect you and the community?

Lower Murray Water is inviting community members to provide guidance on the implementation of our current Water Plan 2018-23 and contribute to planning for our next Water Plan 2024-29. This may be in the form of focus groups, participating in surveys or providing feedback via other sources.

If you would like to take part in one, or all of these upcoming opportunities, register your interest via the survey below.

Customer Committee Protocols