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Customer Consultative Committee (Urban)

Why have a Customer Consultative Committee?

Good information flows between us and our customers are important to the development of a positive relationship, which is of benefit to both our customers and us. Each party is informed of the needs and expectations of the other, customer complaints and disputes are minimised and customers can be informed of proposed changes and their consequences. A Customer Consultative Committee provides an effective forum for this information exchange.

Committee Membership

  • 1 Board Representative
  • 1 Management Representative
  • 8 Community Representatives

Committee Community Members

Name Location
Geoff Quinn Mildura
Graeme Jilbert Swan Hill
Dione Thompson Swan Hill
Colin Myers Kerang
Deborah Quin Swan Hill
Graham Hayes Kerang

Lower Murray Water Representative

Andrew Kremor
Executive Manager Customer & Stakeholder

David Girdwood
Executive Manager Southern Region

 Urban Customer Survey Results

Topic 2017 2016 2015 2014
Overall Satisfaction 96.0% 94.96% 93.40% 88.80%
Water Quality 94.0% 93.11% 91.50% 92.17%
Sewerage 94.0% 90.37% 93.80% 97.92%
Ease of Contact 94.0% 95.54% 90.90% 99.08%

Urban Commercial Customer Survey Results

Topic 2017 2016 2015 2014
Overall Satisfaction 96.5% 95.02% 93.60% 93.90%
Water Quality 92.6% 94.52% 90.10% 96.20%
Sewerage 94.9% 93.99% 100% 97.20%