Urban Water

Maintenance Responsibilities
Service Interruptions
Meter Readings
Calculating Your Water Consumption
Flow Rate
Backflow Prevention
Frequently Asked Questions

Definition of Backflow
Backflow is a term commonly used in the water industry to describe a situation where an unintended flow of water passes from a customer's property back into the Authorities water mains.

A common Backflow occurrence may be, for example, an industrial site where a hose is left submerged in a vat of hazardous chemical liquid .The Water Authority attend a broken water main further down the street. To repair the water main the Authority need to dig down, cut out a section of the main and replace it with a new section of pipe. The opportunity for Backflow to occur is at this stage is when the section of damaged water main is removed. The remaining water in the main drains out creating a type of siphon affect on properties upstream .The vat of hazardous liquid containing the garden hose is completely sucked dry, the hazardous liquid ending up in the Authorities water main.

Reported occurrences of Backflow are rare, but the potential for an isolated incident similar to the above to occur pose a significant risk to the Authorities infrastructure and customers.


Backflow Prevention
The most common form of prevention against Backflow is via the installation of an extremely sophisticated valve (Backflow Prevention Device). In 1997 Lower Murray Water introduced a Backflow Prevention Policy. The owners of properties where a potential risk was identified were contacted and advised that there would be a requirement for them to have one of these devices installed on there water connection.

In most instances the device is installed immediately upstream of the water meter. (This is referred to as containment protection). There are currently around 300 Backflow prevention Devices installed across the Authorities region. These devices are normally located on non-residential properties .The Victorian Plumbing Regulations also requires that a registered person carry out an annual maintenance check of these devices, the results of which are passed on to the Authority. For all other properties the Authority address the Backflow potential via the installation of a new type of sophisticated water meter known as a Dual Check Valve meter. An ongoing water meter replacement program will ensure that all properties are adequately protected from Backflow.