About your Account

Tarrifs/Rates
Read your meter
Body Corporates
Changing your Address
Tenants Responsibilities
Concessions
Utility Grants Relief Scheme
State Revenue Office Rebates
When Accounts are Sent
Frequently Asked Questions


Concessions
Customers holding a Centrelink PCC/HCC Card on a Department of Veteran Affairs PCC/Gold Repatriation Health Card (TPI & War Widow only) may be eligible for a Pension Concession. Please contact your local office for further details.

Concession re-application is only required if the Customers' circumstances have altered since last account issued.

By claiming a concession, you will be authorising your water retailer to confirm your eligibility with Centrelink or the Department of Veteran Affairs. This consent will be ongoing and can be revoked by contacting your water retailer.