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Achieve improved outcomes
for consumers and LMW by advising LMW
of community viewpoints which impact on decision making.
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Undertake research on consumer attitudes.
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Prepare and distribute information to
customers.
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Facilitate two way communication between
consumers and Lower Murray Water.
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Act or advocate on behalf of individuals
or groups of consumers in order to promote and protect consumer
needs.
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Provide an information gathering and
feedback mechanism to LMW.
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Ensure that Customer Service Standards
are in line with customer expectations, are relevant to the
community, and contribute to cost effective outcomes.
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Maintain the Customer Charter, which
communicates information to customers in a user friendly manner.
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Consider information regarding the performance
of Lower Murray Water against its Customer Charter on an annual
basis, evaluate Lower Murray Water performance and prepare
a report to the Lower Murray Water Board which includes any
improvements to the Customer Charter that would increase their
relevance to the community. |
