About your Account

Tarrifs/Rates
Read your meter
Body Corporates
Changing your Address
Tenants Responsibilities
Concessions
Utility Grants Relief Scheme
State Revenue Office Rebates
When Accounts are Sent
Frequently Asked Questions


Frequently Asked Questions
Do I have to arrange to have the water and sewerage account changed to my name when I buy a property?
No. Your Solicitor/Conveyancing Firm notifies Lower Murray Water.

I am a concession card holder, how do I claim a concession on my account?Please contact you local office in regards to concession elibility, claim or enquiry.

Can I pay in advance or by instalments?
Quarterly Tariff Accounts
These accounts can be paid in advance and by instalments. You will receive your quarterly tariff account telling you how much you are in debit or in credit. Please contact any Lower Murray Water Office for further information.

Accounts for Scheme Contributions
If your property is included in a Water or Sewerage Scheme you have the option of choosing to pay either in full, or by instalments. You will reveive a letter explaining the options available to you and asking you to select how you wish to pay. For most schemes, payments by installments are made every three months. If you need to arrange different instalment arrangements you can contact Lower Murray Water and make an appointment to see our Manager - Financial Services.

When are the urban water meters read?
Meters are read four times a year - June, September, December and March. Accounts for water usage and water and sewerage tariffs are issued quarterly in the months of July, October, January and April. Quarterly Water Usage Accounts for Residential Tenants are issued at the same time.

When are quarterly bills due?
You have 28 days from the date the account is issued in which to pay your account.
Each account states the due date.

Can I pay by EFTPOS?
You can make payments by EFTPOS at any Lower Murray Water Office.

Why can't I pay once a year like Council rates?
Your water account varies from year to year, and from quarter to quarter, depending on the amount of water you use. An annual account cannot easily or accurately be estimated.

What do I do if I cannot pay my account?
Lower Murray Water has a comprehensive range of options to assist customers who are experiencing financial difficulties. Please contact your local office to discuss these options.